• Conditions Qualified for Exchange: Articles are qualified for change only if they are defected, in wrong size, or incorrect. In case of home article exchange, it should be in Johra.pk original home packing. Similarly, with articles that are delivered in boxes such as the Unstitched Women’s collection, Menswear and semi-formal pieces that are delivered in garment bags must be returned with their original packaging.
  • Process of Online Exchange: It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep.
  • Items not Allowed for Exchange: Articles purchased on discount or on sale are not qualified for exchange. Similarly, Fragrances, Cosmetics and Intimate apparel cannot be exchanged. Note: For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than usual. 

    • International Orders:

    Currently, Johra.pk does not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please contact our customer care department for further help.

    Note: Please take pictures of the package and invoice before opening your order and keep them with you unless you find your complete order intact. It will be helpful to resolve your complaints timely, in case you receive an incorrect or damaged article.


    ORDER CANCELLATION

  • Customers can cancel orders at any time before the order has been processed.
  • Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order.
  • Johra.pk holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution